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Privacy Policy

At Dr. Pen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information and outlines your rights and choices regarding this information. Please read this Privacy Policy carefully before providing any personal information or using our websites and online platforms (collectively referred to as the “Sites”). By providing your personal information or using our Sites, you signify your consent to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from providing your personal information or using our Sites.

Collection of Personal Information

We collect personal information from you in a fair and lawful manner. Personal information refers to any factual or subjective information that identifies an individual. This may include your name, address, contact details, gender, email address, identification numbers, and other relevant information. Personal information does not include information used solely for business communication, such as your work address or contact information.

We collect personal information when you interact with us, such as when you make a purchase, participate in contests or promotions, contact our support team, create an account, sign up for email communications, or complete surveys. We may also collect demographic data and information from retail receipts to enhance your experience on our Sites, analyze consumer preferences, and improve our products and services. We may collect this information directly from you or through third-party service providers.

Use of Technology and Cookies

To enhance your experience on our Sites, we may collect anonymous information using technologies like cookies. Cookies are data files sent to your computer when you visit a website. They help us remember information to make your website usage more efficient and personalized. You can manage cookie preferences in your browser settings, but please note that disabling cookies may affect your user experience on our Sites.

Use of Personal Information

We use your personal information for various purposes, all of which are aligned with the purposes for which it was collected. These purposes include:

  1. Sending you information and communications
  2. Responding to inquiries and requests
  3. Conducting contests and promotions
  4. Processing transactions
  5. Optimizing your experience on our Sites
  6. Addressing product injury claims
  7. Analyzing and managing our business
  8. Improving our products, services, and promotions
  9. Protecting our rights, safety, and property

We may also use or disclose your personal information as permitted by law or with your consent.

Consent and Your Rights

 We obtain your consent before collecting, using, or disclosing your personal information, except where permitted by law. You may provide your consent orally or in writing, and it may be express or implied depending on the circumstances. In limited cases, a third party may obtain your consent on our behalf. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

You have the right to access, correct, update, or delete your personal information held by us. You can exercise these rights by contacting us through the methods listed below. We will respond to your requests within a reasonable timeframe and provide your personal information in a clear and understandable format. Please note that we may retain certain information for recordkeeping purposes or as required by law.

Storage and Security of Personal Information

 We store your personal information in Canada and the United States. While in the United States, your personal information is subject to U.S. laws and may be disclosed to government authorities or regulatory agencies as required by law.

We implement physical, organizational, contractual, and technological security measures to protect your personal information from loss, theft, unauthorized access, disclosure, use, or modification. Only authorized personnel with a legitimate need-to-know have access to your personal information.

Links to Third-Party Websites 

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. When you provide personal information through third-party websites, it is subject to their privacy policies. We recommend reviewing the privacy policies of any linked websites before using them.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer at [email protected]

Changes to this Privacy Policy We may update this Privacy Policy from time to time. The revised Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any changes. By continuing to interact with us or use our Sites following the posting of changes, you agree to the revised Privacy Policy.

Governing Law This Privacy Policy is governed by the laws of the State of Wyoming and the federal laws of the United States of America, excluding any conflict of laws provisions.