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Refunds and Returns

Refund and Return Policy
At Dr. Pen America, we strive to provide our customers with the best possible experience when using our products. However, sometimes returns may be necessary due to various reasons. Therefore, we have established this refund and return policy to ensure a smooth and hassle-free process for all our valued customers.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases made from our website or authorized retailers. If for any reason you are not satisfied with your purchase within the first 30 days, you can request a full refund (less shipping costs) by contacting our customer support team at [email protected]. Please note that only unopened products are eligible for a full refund.
Returns Due to Defects or Issues
If you receive a defective product or encounter any issues during use, you can contact our customer support team at [email protected] to initiate the return process. We will promptly assist you in resolving the issue and provide a prepaid return label (if applicable). Once we receive the returned item, we will inspect it and replace it with a new one free of charge.
Warranty Information
Our microneedling pens come with a 1-year limited mechanical warranty against manufacturing defects. During this period, we will repair or replace any defective parts free of charge. To initiate a warranty claim, please contact our customer support team at [email protected] with proof of purchase and a detailed description of the issue.
Exclusions and Limitations
The following items are excluded from our refund and return policy:
  • Opened or used products
  • Products purchased from unauthorized sellers or resellers
  • Shipping and handling charges
  • Custom orders or special requests
  • Damages caused by improper use or neglect
    Procedure for Requesting a Refund or Return
    To request a refund or return, please follow these steps:
Step 1: Contact Our Customer Support Team
Please email us at [email protected] with your order number, name, address, phone number, and a clear explanation of the reason for your request.Step 2: Obtain a Return Merchandise Authorization (RMA) Number
Once we receive your request, we will assign an RMA number to your case. This number must be included on the return package to ensure proper processing.Step 3: Pack and Ship the Item(s) Back
Pack the item securely in its original packaging, including all accessories and manuals. Affix the RMA number prominently on the outside of the package. We recommend using a trackable shipping method to ensure timely delivery.Step 4: Wait for Confirmation of Receipt and Processing
After receiving the package, we will review and process your request within 5-7 business days. You will receive an email notification once the process is complete.Note: Please do not send any packages without obtaining an RMA number, as we cannot accept unauthorized returns. Additionally, we advise against sending cash or personal checks as payment for returns; instead, we prefer payments through credit cards or PayPal.Legal Disclaimer
This refund and return policy supersedes all previous versions and applies solely to purchases made directly from Dr. Pen America or authorized retailers. Any modifications or changes to this policy shall be effective upon posting on our official website. By making a purchase from us, you acknowledge having read, understood, and agreed to the terms of this refund and return policy.
Thank you for choosing Dr. Pen America. We value your satisfaction and look forward to serving you!